FAQ
Orders & Shipping
Q: What is the expected delivery time?
A: Order Handling Time is 1 to 3 business days (Monday to Friday). Once your order is processed, it will be dispatched through one of our trusted carriers. Transit Time is 5 to 12 business days (Monday to Friday). The Estimated Delivery Time is 6 to 15 business days.
Q: How long until my order ships?
A: Order Handling Time is 1 to 3 business days (Monday to Friday). Once your order is processed, it will be dispatched through one of our trusted carriers. Transit Time is 5 to 12 business days (Monday to Friday). The Estimated Delivery Time is 6 to 15 business days.
Q: Do you offer international shipping?
A: At this time, we only ship within the United States.
Q: Can I track my order?
A: Yes. Once your order has been shipped, you will receive an email or text with your tracking information. Tracking updates may take 24–72 hours to appear.
Payments & Billing
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, Discover, Debit/Credit Cards, Shop Pay, Apple Pay, Google Pay, and PayPal (if enabled).
Q: Will I be charged in USD?
A: Yes — all prices on www.konud.com are listed in USD ($).
Q: Why was my payment declined?
A: This can happen due to bank security checks, incorrect billing information, or insufficient funds.
Returns, Exchanges & Refunds
Q: What is your return window?
A: Returns are accepted within 30 days of delivery.
Q: Do you offer exchanges?
A: Yes. Items must be unused and in original condition.
Q: How do I start a return?
A: Contact us at support@konud.com.
Q: Do you charge a restocking fee?
A: No — Konud does not charge any restocking fees.
Order Issues
Q: My package says delivered but I didn’t receive it. What should I do?
A: Please check your mailbox, front door, neighbors, or building office. If it is still missing after 24–48 hours, contact the carrier. Then reach out to us at support@konud.com and we will assist you further.
Q: My order is delayed — what now?
A: Shipping carriers may experience delays due to high demand or weather conditions. Tracking will update as new scans are recorded.
Q: I received the wrong item or something is missing.
A: Please email us at support@konud.com with your order number and photos, and we will resolve the issue as quickly as possible.
Product Questions
Q: Are product colors accurate?
A: We aim to display items as accurately as possible. Slight variations may occur due to lighting or screen settings.
Q: My item looks slightly different than expected.
A: Minor differences can occur between production batches. This is normal for physical products.
Customer support: 9:00 am to 5:00 pm EST (Monday -Sunday)
Email: Support@Konud.com
Phone: +18139220041
Address: 12709 Kings Lake Dr, Gibsonton, FL 33534
We will answer the phone, and reply to emails within 12 hours during working/ business days.